Archive for January, 2009

ITEE – Effective Benchmarks IT Can Use to Gauge Success (January 2009)

Tuesday, January 20th, 2009

In this roundtable discussion, each high-level IT executive was asked to comment on benchmarks that he or she regularly uses to gauge IT success. Some that were mentioned included end-user surveys, users per IT professional and IT expenses in capital as percentage of revenue. No one set of metrics is right for all firms, but developing, incorporating, and tracking metrics over time is an essential management tool. Many local companies have improved individual and team goals by linking small proportions (anywhere from 2% to 10%) of annual compensation with IT metric outcomes. Other approaches link customer satisfaction surveys to compensation; sometimes a certain number of surveys must be reported before a bonus will be awarded. Companies have reported improvements in IT benchmark measurements after compensation was linked to metrics.