As stated in a previous blog post (Why Is My Class Missing?), Springboard is not mandatory at the University of Akron. It is normal for some classes to be missing from Springboard if your instructor has chosen not to use it.
If you know that your instructor is using Springboard for a specific course, and it doesn’t show up, there are a few things that could be happening.
- Your instructor may not have activated the course. This isn’t unusual. Some instructors choose to activate the course after your first class meeting. Sometimes, they activate it later. We recommend checking with your instructor.
- The class start-date/time may not have been met. For the Spring 2013 semester, the default start-date is January 14th at 12:00am. Your course may be active. However, if your instructor has not changed the start-date, it will not be visible until 12:00am on January 14th.
- You may have multiple roles. If you are a GA or TA, you may have multiple roles within Springboard. Springboard will separate your courses based on roles. If you do have multiple roles, a tab-bar will be displayed at the top of your list of courses. Make sure you have the correct role selected.
For additional support, we recommend contacting Zip Support at 330.972.6888 or firstname.lastname@example.org. Zip Support can provide better and faster service than we can provide via blog comments.