My Course is Missing from Springboard. What do I do?

As stated in a previous blog post (Why Is My Class Missing?), Springboard is not mandatory at the University of Akron. It is normal for some classes to be missing from Springboard if your instructor has chosen not to use it.

If you know that your instructor is using Springboard for a specific course, and it doesn’t show up, there are a few things that could be happening.

  1. Your instructor may not have activated the course. This isn’t unusual. Some instructors choose to activate the course after your first class meeting. Sometimes, they activate it later. We recommend checking with your instructor.
  2. The class start-date/time may not have been met. For the Spring 2013 semester, the default start-date is January 14th at 12:00am. Your course may be active. However, if your instructor has not changed the start-date, it will not be visible until 12:00am on January 14th.
  3. You may have multiple roles. If you are a GA or TA, you may have multiple roles within Springboard. Springboard will separate your courses based on roles. If you do have multiple roles, a tab-bar will be displayed at the top of your list of courses. Make sure you have the correct role selected.

For additional support, we recommend contacting Zip Support at 330.972.6888 or supportdesk@uakron.edu. Zip Support can provide better and faster service than we can provide via blog comments.

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7 Responses to My Course is Missing from Springboard. What do I do?

  1. Todd Mix says:

    On Springboard, I do not see the icon for Technical Mathematics. That is an issue.

  2. Todd says:

    I am bewildered because the professor of my class tells me that the homework assignments are located in springboard and there is nothing in springboard. My e-mail address is tdm60@zips.uakron.edu. Thanks for helping me, also I will e-mail my professor and pose the same homework question to them.

    Regards,
    Todd Mix

  3. Todd says:

    January 22
    Dear sir or madam,
    This is Todd Mix and my professor posted homework on springboard and nothing is posted on springboard. The class Technical Mathematics II and III.

    • pmt1 says:

      Hi Todd,

      As stated in this post, we recommend contacting ZipSupport if you are still having trouble accessing your courses. You can reach them at 330-972-6888. More information on contacting support is available on the Support tab of this blog.

  4. Carol Drescher says:

    I am here at Leigh Hall, room 408 and expected to have course number 5500:487/5500:a543 at 5:20, but no one showed up??!! Where is Dr. Smolen holding the class entitled Techniques for Teaching English as a Second Language?
    Carol Drescher

  5. Jerry Egan says:

    The course I am auditing through the 60+ program, Labor Economics, 3250:333-001, does not show up for access through Springboard. Can you help?

    • ajb40 says:

      Hi Jerry,

      It does not appear that your instructor is using Springboard for that particular course. As stated in this post, we recommend contacting ZipSupport if you need help with Springboard. You can reach them at 330-972-6888. More information on contacting support is available on the Support tab of this blog.

Comments are closed.