We believe we have identified and corrected the issue, and it appears that reports of this type have decreased dramatically. At this point, we would advise anyone that had this type of issue to try again. If the issue appears to still be occurring, we would then recommend that you try clearing your browser’s cache and/or try with another browser. Steps for clearing browser cache can be found here: http://support.uakron.edu/wiki/index.php/Reset_browser.
After trying all of that, if you are still experiencing the issue, we would ask that you please contact the ZipSupport Center at 330.972.6888 or by email at firstname.lastname@example.org as soon as possible. We will need as much information as you can provide – course number, name of the quiz, time and date, etc. We apologize for the inconvenience, and thank you for your patience.