From the University’s “ZipMail: eNEWS for students”:
Wireless connections have improved, thanks to changes made to the underlying hardware and software. However, some users continue to see some lingering problems, such as difficulties connecting to the network, dropped connections and slow speeds.
We need your help to find and fix these issues. When you experience problems, contact the Support Center immediately at 330-972-6888. The best time to call is when you are experiencing the problem. It will help us identify the location, the hardware, the time of day and other factors that will help us track down the problem.
With your help, we can continue to improve the network. Contact the Support Center at 330-972-6888.