Recently posted Innovative Webinar Recordings

Recently posted  Innovative Webinar Recordings

  • “Q3 Innovative Corporate Update”, presented by Innovative CEO Jim Tallman.
  • “Do More With Your ILS Using the Sierra APIs”.

Links to these and other recorded Innovative webinars can be found in the Innovative Customer Supportal.  Information for accessing the Supportal and these recordings are posted on the Sierra SharePoint

Sierra: Update 3.1 to be installed on 8/23/2017

The Sierra application and database servers will be updated to Sierra 3.1 at 2:00 pm on Wednesday August 23rd. Sierra will be down for 45-60 minutes during the upgrade and reboot.  Sierra should be back up and running by or before 3:00 pm.

  • This update includes all fixes, enhancements, and features included in Sierra 2.1 through 2.4. and 3.0.
  • Please open a Footprints ticket if you are unable to launch Sierra or have any post-update problems or issues.
  • To see what’s new in Sierra, and/or to access Sierra release notes, go to the Sierra SharePoint at: https://sps.uakron.edu/sites/UL/depts/es/ulsys/sierra/default.aspx.
  • eServices will be scheduling several What’s New in Sierra 3.0 Brown Bags in September and October.  More details coming soon.

Sierra Help Access Issue … updated

We’re experiencing issues accessing Sierra Help on our local Sierra Server.  When accessing Sierra Help via the Sierra Desktop App or through a saved bookmark, users are prompted twice for their Sierra login and password. After entering the login and password the second time, the login fails.  I’ll open a ticket with III.  In the mean time, you can still access Sierra Help through III CSDirect.

Usually I’d tell you to go to the Sierra SharePoint for the link to CSDirect and the CSDirect username and password.  However, this information is on a web page in SharePoint and if you read my previous post, you’ll know that I can’t because you won’t be able to see the information :(.

If you need to access Sierra Help, send me an e-mail or call me and I’ll send you the link to CSDirect and get you the username and password.

Update 8/2/2016 4:45 pm
III is aware of the issue and is working to resolve it. You can access Sierra Help via CSDirect.  From the CSDirect home page, click on Sierra and then click on SIerra Web  Help.

For CSDirect access and login information go to: https://sps.uakron.edu/sites/UL/depts/es/ulsys/sierra/default.aspx.

Portable Projectors Available to Borrow!

I would like to remind everyone that there are 2 projectors available to check out for library staff and faculty in Bierce 374 (anyone in systems would be happy to show you where they’re located). Both projectors are small which makes them extremely portable and they are also easy to use. The case carrying the projector will have everything needed for set up and the models we have are a Dell M110 and an Optoma PK301.

If you’re interested in using one of these projectors simply go to systems and fill out the check-out sheet. Once you’re done using the projector make sure everything is put back in its case (an inventory is included) and return to systems. If you have any questions about using one of these projectors please let me know.

Sierra: Update 2.0 SP3 to be installed on 1/6/2016

The Sierra application and database servers will be updated to Sierra 2.0 SP3 at 6:00 am on Wednesday January 6,, 2016. Sierra will be down for 45-60 minutes during the update but should be back up and running well before 8:00 am.  Some libraries have reported issues launching the Sierra Desktop App (SDA) after the 2.0 SP 3 update. This is due to those sites using an older method to download and install SDA. This shouldn’t be an issue for most, if not all UL workstations as we’ve been using the new and recommended method of installation for quite a while. Just in case, Michael, Gregg and I will be in by 8 am to handle any Sierra issues.

  • Since the update requires a reboot, you’ll need to open Sierra when you arrive to work on Wednesday.
  • At 8:00 am on January 6th, one of us will make rounds to the Bierce circulation service points, one of us will check in with Science, and the other will monitor Footprints for any reported issues.
  • Please open a Footprints ticket if you are unable to launch Sierra or have any post-update problems or issues.
  • This update includes all Sierra 2.0 SP1, SP2, and SP3 enhancements and also resolves several known issues.
  • This update also introduces new Sierra APIs, including support for read/write APIs.
  • For more details and to see a list of all Sierra 2.0 enhancements, click on the Release 2.0 SP3 link on the Sierra SharePoint.

Sierra: Update 1.2.2 to be installed on 11/11/2014

The Sierra application and database servers will be updated to Sierra 1.2.2 on Tuesday, November 11, 2014. There is no downtime required for this update. However, a Sierra restart will be required after the install in order to download new SDA (Sierra Desktop Application) software.

This update resolves several reported known issues.

For more details, click on the Release 1.2.2 link on the Sierra SharePoint

Sierra: Update 1.2.1 to be installed on 7/15/2014

The Sierra application and database servers will be updated to Sierra 1.2.1 on Tuesday, July 15th. There is no downtime required for this update. However, a restart will be required after the install in order to download new SDA (Sierra Desktop Application) software.

This update resolves several reported known issues and includes the new read-only API feature that will all Sierra to interact with other systems.

For more details, click on the Release 1.2.1 link on the Sierra SharePoint