Instructional Technology FAQ for Students

Trouble with Brightspace

  1. You can find Brightspace tutorials here: Brightspace Resources for Students
  2. You can Need help in Brightspace? Call Brightspace support at 1-877-325-7778 at any hour. There is also an online chat option in Brightspace

Using Panopto

  1. As a student, you do not need to install or login into Panopto.
  2. From your Brightspace course, when you open a lecture, you should not need to enter any additional credentials to open the lecture.
  3. If you have any trouble opening a lecture, please send email to ‘support@uakron.edu’. We want to help to help quickly. Please send us as much detail as you can, including:
    1. The name of the course.
    2. The name of the lecture you are trying to open.
    3. The location of your course where you are finding the lecture (in courses with a lot of content, it can help us find the issue quickly).
    4. What browser and version you are using. We recommend that you try Google Chrome and Mozilla Firefox to see if one of these will work. Often issues end up being a browser security issue.
    5. The exact message you are receiving. This will help us identify the issue quickly.If you have any trouble opening a lecture, please send email to ‘support@uakron.edu’. We want to help to help quickly. Please send us as much detail as you can.
    6. If you can, screenshots can really help and may contain all of this information if you capture the entire screen.

Using WebEx

  1. Students do not need a WebEx host account. You should be able to just click the link provided by your instructor.
  2. Cisco WebEx provides direct support for their product any day and time. If you have questions or would like immediate help with WebEx, please call them at 1-866-229-3239. They also maintain support resources here:  Webex Help Center 
  3. The first time you open WebEx, it will ask you to install it. Follow the on-screen prompts.
  4. If you have internet connectivity problems, this guide can help: https://www.webex.com/content/dam/webex/eopi/assets/adoption-toolkits/WebexwithanyConnectionType.pdf

More Resources

You are not alone! Our student services pros are available and ready to help, including the Office of Accessibility, academic advising, University Libraries, and more. Find out more here: https://www.uakron.edu/coronavirus/students/student-services#top

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Brightspace Bug in Groups

There is currently a bug in the Brightspace Groups feature. If you create either of these group categories:

  • # of Groups
  • Groups of #

If the course is not Active and started, Brightspace will not automatically enroll students into groups. For example, if your course is set to start on 1/13/20 and you create Groups today, the students will not be auto-enrolled.

Work-around

  1. IMPORTANT NOTE – Please do NOT delete any of your groups if you have already created any group-based activities such as assignments or discussions.
  2. The best solution is to manually enroll your students in groups. To do this:
    1. On the Manage Groups page, click Enroll Users from the context menu of the category that contains the group (or groups) you want to enroll a user in.
    2. In the Search For field, search for the user you want to add. To see a list of users that need to be enrolled, use the Not Enrolled search option.
    3. To add users to groups, select the check boxes beside each user’s name.
    4. Clear check boxes to remove users from groups.
    5. Click Save.


We are sorry for the trouble this is causing. We are working with the vendor to get a solution. In the interim, if you need assistance, you can call 330-972-4455 during UA business hours. After hours, contact D2L at 1-877-325-7778 for 24/7/365 technical support.

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Notifications Widget (NEW)

We have added a Notifications widget to the default course home page in Brightspace. This widget checks each user’s notification settings and provides a quick link to edit the settings. When you view the widget, you will see your personal Notification settings. When your students view the widget, each student will see their own settings. We will leave this widget on the default course home page for about 10 days. We hope this will help make more students aware of the Brightspace Notifications options. Here’s an example of the widget:

Notifications widget
Notifications Widget

IMPORTANT NOTE: If you have customized your course home page, you will NOT see this new widget. To fix this, we recommend that you:

  1. Click Homepages on the MyTools menu.
  2. In the context menu for the Course Default Homepage, choose Copy.
  3. In the Active Homepage menu, choose the Course Default – Copy and click Apply.
  4. If you need to edit your Homepage, click the Course Default – Copy and make your changes.

You can read more about Homepages here: https://documentation.brightspace.com/EN/le/daylight/admin/edit_widgets_on_homepage.htm?Highlight=homepage

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Upcoming Training Sessions

Design and Development Services will host a series of training and open lab sessions this month. If you would like to learn about Brightspace or could use some assistance getting your course ready for a new semester, please register for a session. Here is the schedule:

  • Best Practices for Teaching Online – Monday, January 6th – January 13th, Hosted on Brightspace. This is a week-long fully online course (you don’t need to be on campus to complete this course). This course is highly recommend for all faculty who are teaching an online course for the first time. During this course you will learn; strategies for managing your time in an online course, strategies for building community, tips for hosting live sessions in WebEx, grading strategies, and tips for how to make teaching online enjoyable.  You will also have access to video and step-by-step tutorials for all of the tools you will need to know how to use to teach online.  This course has been designed to give you a mini experience as an online student.  It is packed full of advice from experienced UA faculty who have taught online and were willing to record their experiences.  Depending on your comfort with technology, we estimate that you could complete this in 3-6 hours.
  • Brightspace Level 1 Training for Instructors — Tuesday, January 7th, from 2 to 4 p.m. in Bierce Library, room 154. The training will cover basic navigation, adjusting personal settings, creating announcements, adding content, using Brightspace email, setting up a basic gradebook and adding assignment folders.
  • Open Lab for Faculty – Wednesday, January 8th, from 10 a.m. to 2 p.m., in Bierce 154. This open lab is an opportunity to work one-on-one with an instructional designer or multimedia developer. Design and Development Services will be there to assist you with any semester start-up tasks. We are requesting that faculty members register for this open lab so we know you’re coming. You are welcome to attend for as little or as long as you like during our scheduled hours.
  • Brightspace Level 2 Training for Instructors — Thursday, January 9th, from 2 to 4 p.m. in Bierce 154. Training will include setting up a basic quiz, creating and managing discussions, and monitoring student progress.
  • Open Lab for Faculty – Friday, January 17th, from 12 to 4 p.m., in Zook Hall room 207. This open lab is an opportunity to work one-on-one with an instructional designer or multimedia developer. Design and Development Services will be there to assist you with any semester start-up tasks. We are requesting that faculty members register for this open lab so we know you’re coming. You are welcome to attend for as little or as long as you like during our scheduled hours.
  • Brightspace Level 3 Training for Instructors – Friday, January 24rd, from 10 a.m. to 12 p.m. in Bierce 154. Training will include how to create release conditions, creating pages with embedded media, creating and using groups, intelligent agents, rubrics, checklists, the Manage Dates tool, and the Discover tool.

Register to attend by visiting the Training Seminars website. You can also explore other upcoming training opportunities being offered by visiting this page.

If you have any questions, please contact Scot Uhl at sru3@uakron.edu

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Secondary Instructors missing from Class list on Brightspace

We have received several reports of Secondary Instructors accidentally getting un-enrolled from Brightspace courses. We are working with the vendor to resolve this issue. In the meantime if you check your class list on Brightspace and find that your Secondary Instructor(s) are missing from the list, you can re-enroll them yourself by following these steps.

Alternatively you can send an email to ftprints12@uakron.edu requesting secondary instructors be added to your Brightspace. Please include your course number and email address of the individuals to be added to your Brightspace class list as secondary instructors in your message.

If you have additional questions, please contact Design and Development Services at ext. 4455.

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Alert: Images May be Missing in Quizzes

There is a bug in Brightspace that may cause images not to appear for students in quizzes. You would need to preview the questions to determine if this is impacting your quiz. If you are using randomized quizzes, remember that you would need to preview all of the questions in the library (not just the quiz itself).

We are working with the vendor to get this issue fixed. In the interim, you can fix the issue in your quiz or question library by editing the question and saving it. You do not need to make any changes to the question.

We are sorry for the trouble this is causing.

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Helpful Improvements in September Brightspace Update

Brightspace was updated to version 20.19.9 on September 26th. Here are some helpful improvements.

Assignments – Grades entered in the Grade Book are synchronized

When an instructor enters a grade for an assignment submission in the Grade Book, the grade also appears with the submission in Assignments. Previously, grades entered in the Assignment tool were passed on to Grade Book; however, grades for assignment submissions entered in the Grade Book were not passed back to the Assignments tool. This change improves the student experience, and ensures data consistency between Assignments and the Grade Book.

Note: This synchronization only occurs for NEW grade entries. Existing grade data for assignment submissions will not automatically be migrated.

Assignments – Improvements to Assignment Annotations

  • When instructors select annotation tools in assignments, your tool selections remain the same until you change them. Previously, the preferences defaulted back to the original option when moving from one submission to the next. This approach saves instructors time in not having to update your preferred settings with each submission you assess.
  • There is a new save warning for the browser close / Back button: When you attempt to close the browser, or click the Back button on the browser when assessing an Assignment, a new warning appears, prompting you to either save your changes or to proceed without saving.

Discussions – Grades entered in the Grade book are synchronized

When an instructor enters a grade for a discussion in the Grade Book, the grade also appears with the discussion post in Discussions. Previously, grades entered in the Discussion were passed on to Grade Book; however, grades for discussions entered in Grade Book were not passed to the Discussions tool. This change improves the student experience and ensures data consistency between Discussions and Grade Book.

Note: This synchronization only occurs for new grade entries. Existing grade data for discussions will not automatically be migrated.

Quick Eval – New Activities View

In Quick Eval, select Activities to display a list of the activities in all of your courses. An activity shows up in Quick Eval’s Activities view when there is an ungraded submission, or when all students have not submitted to the activity. This view makes it easy to complete all assessments for one assignment, discussion, or quiz, before moving on to the next task. This feature helps instructors who prefer to evaluate submissions in the context of an activity. Activities view displays indicators to show the progress on submissions, progress on evaluations, and progress on publishing feedback to students. It also includes links to the evaluation page, submission page, and a publish all action. You can learn more about Quick Eval here: https://blogs.uakron.edu/dds/2019/quick-eval-is-like-christmas-in-june/

New activities view in Quick Eval
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New Brightspace Course Templates

Brightspace Course Templates

Course templates are files made available by Design & Development Services (DDS) to help faculty develop and post course content in Brightspace. The templates are optimized for use in Brightspace.

Why Would You Use Them?

  • Speed up course development through use of sample pages and placeholder text.
  • Ensure visual consistency across pages.
  • Custom layouts support a variety of media and provide visual interest.
  • Icons improve student way-finding.
  • Make your content more accessible to students.

How Do You Get Started?

In order to get started using the templates:

  1. Open a module (or create a new module) in your course Content.
  2. Choose Create a File from the Upload/Create menu.
  3. Give the file a Title.
  4. Choose a template from the Select a Document Template menu.
  5. CAUTION: Before you modify the page, you can choose different templates. However, after you customize the page with your own content, you will lose those changes if you change your document template. Be sure you have made the choice you want before you edit the template content.

How to Select a Template

How to Select a Template

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Learn to develop an online course

Learn to develop an online course

Designing and Developing Your Online Course: A Hands-On Workshop

Fall 2019 Semester

  • Meets: Fridays 9:30 am – 3:30 pm*
  • Starts: Friday, September 13, 2019
  • Ends: Friday, November 15, 2019
  • Location: Bierce 274
  • * Note the session will run from 9:00 – 4:00 on Friday, October 11th to accommodate the Quality Matters training.

This workshop is designed to assist faculty members in the creation of an online or hybrid course. Design and Development Services (DDS) staff will demonstrate all of the steps needed to design and develop a complete online course followed by hands on time to implement each step in your own course. Open Lab time is dedicated for you to work on your course with the support of the DDS staff on hand each day. You will be assigned a designer with whom you can work and they will answer questions, help resolve any design challenges, and assist with the execution of new tools and ideas. Faculty will leave with a variety of takeaway resources including templates, handouts, samples, and completed course content.

Pre-reqs: You should be very comfortable using the basic features of Brightspace. You will need to bring materials with you for the course you will be developing during the workshop.
Space is limited, and there is some upfront work on our site to get things ready for you, so please register as soon as possible!

This workshop includes the official QM training to this workshop so you will graduate with a Quality Matters Applying the QM Rubric (APPQMR) certificate, in addition to your workshop completion certificate. 

If you have questions, email Wendy Lampner, wjl3@uakron.edu

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Embedding Panopto Recordings in Brightspace | Update

There is a new recommended procedure for sharing your Panopto recordings with your students. Instead of hosting all of your recordings in one folder, we recommend linking one recording at a time. The following steps will show you how to embed individual videos in your content. Sharing your Panopto recordings this way will improves your student’s experience and it simplifies the process of copying recordings to a new semester!

  1. Begin by entering your Panopto folder and locate the recording you would like to share.
  2. Hold your mouse over the video and click the share button
  3. Click the Embed tab
  4. Change “Who Has Access” to “Anyone with the link”
  5. Highlight and copy the embed code.
  6. Return to Brightspace and go to the Content area where you wish to add the video.
  7. Click the blue Upload/Create button and select Video or Audio.
  8. Paste the embed code in the box.
  9. Enter a title for the video and click save.

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