FAQ: My professor says they sent an email, but I don’t see it

Question: My instructor says they sent me an email, but I don’t see it in my inbox. HELP!

Answer: It might have gone to your Spam folder.

Cartoon with three panels. First panel is a man looking at a sieve. Second panel is a man surprised as something drops into his sieve. The third panel is him smiling with a can of Spam in his sieve.

Image via By Peter Eich (Own work) , CC BY-SA 2.5 , via Wikimedia Commons

Your Spam Folder is located on your UA Gmail account after you have logged in.

How to find your Spam folder

  1. Log into your UA Gmail account
  2. On the left, click More
  3. Scroll down and choose Spam
gmail spam

Choose More, and then choose Spam

You will have to click the More button by hovering your mouse over it. This will be in the position shown in the image above. Notice how the selections have expanded. There are 130 emails in this particular SPAM folder.

You can also use the search to look through your Spam folder, but you need to change a setting. Learn to search your Spam and Trash folders here. 

How do I stop this from happening again?

To stop important emails from going to Spam, click the checkmark next to the email that is not supposed to be Spam. Then, select the Not Spam Button.

Click the check box next to your email, then click not spam

You can also add the email sender to your Contacts, and this will prevent it from going to Spam. Learn how to do that on Google’s guide: Legitimate email is spent to Spam.

I forwarded my UA email to another Email service

It’s important to remember that forwarding your email to another email provider (or email address) can also cause problems. Consult the help guides or support page of your email provider, or consider using your UA email directly through the UA Gmail page.


This entry was posted in Announcements, Students, Technology Training, Tips. Bookmark the permalink.