Brightspace Bug in Groups

There is currently a bug in the Brightspace Groups feature. If you create either of these group categories:

  • # of Groups
  • Groups of #

If the course is not Active and started, Brightspace will not automatically enroll students into groups. For example, if your course is set to start on 1/13/20 and you create Groups today, the students will not be auto-enrolled.

Work-around

  1. IMPORTANT NOTE – Please do NOT delete any of your groups if you have already created any group-based activities such as assignments or discussions.
  2. The best solution is to manually enroll your students in groups. To do this:
    1. On the Manage Groups page, click Enroll Users from the context menu of the category that contains the group (or groups) you want to enroll a user in.
    2. In the Search For field, search for the user you want to add. To see a list of users that need to be enrolled, use the Not Enrolled search option.
    3. To add users to groups, select the check boxes beside each user’s name.
    4. Clear check boxes to remove users from groups.
    5. Click Save.


We are sorry for the trouble this is causing. We are working with the vendor to get a solution. In the interim, if you need assistance, you can call 330-972-4455 during UA business hours. After hours, contact D2L at 1-877-325-7778 for 24/7/365 technical support.

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