Need Help?

All instructional services support requests should be directed to IT Help Desk. While we recognize that posting a comment on a blog is quick and easy, it is not the most effective or efficient method of requesting help.

Zip Support can be contacted one of two ways:

  1. Email Zip Support at
  2. Call Zip Support at 330.972.6888

When submitting a request electronically try to include as much detail as you can. At a minimum include:

  • Your UANet ID,
  • Your Name,
  • The application you are using
  • The name of the course(s) that you are experiencing trouble with,
  • A phone number if you’d like to be contacted via phone,
  • A brief description of the problem(i.e. you may be unable to submit an assignment or complete a quiz),
  • Information on where the problem is occurring (e.g. Homework 1 or Exam 3)
  • Any specific errors you are receiving.

More information and walk-in hours for the IT Help Desk can be found here: