Tag: systems

Sierra: 5.1 installed on 7/21/2020

The Sierra application and database servers were updated to Sierra 5.1 on 7/21/2020.  Included in 5.1 is the ability to disable the “Remember me on this computer” option, so you may have noticed it missing immediately after the upgrade. By default the option is disabled in 5.1. For now, the “Remember me” option has been re-enabled.

Please take a moment to review 5.1 new features and known issues reported and fixed on the Sierra Share Point.

Please send an email to library-systems@uakron.edu  for all Sierra requests, problem reports, or questions.

Post Sierra Upgrade Update

Sierra was upgraded to the latest release (4.1) on November 7, 2018.  This upgrade includes all new features, updates, and fixes included in both Sierra 4.0 and 4.1. I encourage all Sierra users to review the New Features portion of the Release Notes for both 4.0 and 4.1.  Links can be found on the Sierra SharePoint

Please note that Sierra 4.1 requires that all Sierra passwords have an 8 character minimum. This is enforced immediately for new accounts and upon password change for previously existing accounts.

We did experience a few post-upgrade issues.  At this time all but one have been resolved.  You can view the list of post-upgrade issues on the Sierra Share Point. 

Please submit a Footprints ticket for all Sierra requests, problem reports, or questions.

Categories
General Interest

Sierra: Update 4.1 to be installed 11/7/2018

The Sierra application and database servers will be updated to Sierra 4.1 sometime between the hours of midnight and 6:00 am on Wednesday November 7th. Sierra will be down for 45-60 minutes during the upgrade and reboot.  I’ll conduct basic post-event testing once I receive notification the update is complete.

To prepare for the update: Please shut down the Sierra Desktop App (SDA) before you leave for the evening or shut down on Tuesday November 6th.

  • This update includes all fixes, enhancements, and features included in Sierra 4.0 and 4.1
  • Please open a Footprints ticket if you are unable to launch Sierra or have any post-update problems or issues.
  • To view Sierra Release Notes and Known Issues , go to the Sierra SharePoint at: https://sps.uakron.edu/sites/UL/depts/es/ulsys/sierra/default.aspx.
Categories
General Interest

Migration to Sierra Hosted and Sierra Upgrade

Migration to Sierra Hosted has been approved and purchased. Details regarding the migration will be made available once the migration is scheduled.  The migration will require up to a full day of downtime.  We should have a scheduled date within the next 7-10 days.

Sierra will be upgraded to Sierra 4.0 after migration, provided OhioLINK is running Resource Sharing 3.1. Otherwise, Sierra 3.4 will be installed.

Information regarding the migration to hosted and Sierra upgrade will be posted on SharePoint at https://sps.uakron.edu/sites/UL/depts/es/ulsys/sierra/default.aspx? or click on the Sierra link from the main SharePoint Landing page.

Categories
General Interest

Recently posted Innovative Webinar Recordings

Recently posted  Innovative Webinar Recordings

  • “Q3 Innovative Corporate Update”, presented by Innovative CEO Jim Tallman.
  • “Do More With Your ILS Using the Sierra APIs”.

Links to these and other recorded Innovative webinars can be found in the Innovative Customer Supportal.  Information for accessing the Supportal and these recordings are posted on the Sierra SharePoint

Categories
Electronic Services General Interest

Sierra: Update 3.1 to be installed on 8/23/2017

The Sierra application and database servers will be updated to Sierra 3.1 at 2:00 pm on Wednesday August 23rd. Sierra will be down for 45-60 minutes during the upgrade and reboot.  Sierra should be back up and running by or before 3:00 pm.

  • This update includes all fixes, enhancements, and features included in Sierra 2.1 through 2.4. and 3.0.
  • Please open a Footprints ticket if you are unable to launch Sierra or have any post-update problems or issues.
  • To see what’s new in Sierra, and/or to access Sierra release notes, go to the Sierra SharePoint at: https://sps.uakron.edu/sites/UL/depts/es/ulsys/sierra/default.aspx.
  • eServices will be scheduling several What’s New in Sierra 3.0 Brown Bags in September and October.  More details coming soon.
Categories
Electronic Services

Sierra Help Access Issue … updated

We’re experiencing issues accessing Sierra Help on our local Sierra Server.  When accessing Sierra Help via the Sierra Desktop App or through a saved bookmark, users are prompted twice for their Sierra login and password. After entering the login and password the second time, the login fails.  I’ll open a ticket with III.  In the mean time, you can still access Sierra Help through III CSDirect.

Usually I’d tell you to go to the Sierra SharePoint for the link to CSDirect and the CSDirect username and password.  However, this information is on a web page in SharePoint and if you read my previous post, you’ll know that I can’t because you won’t be able to see the information :(.

If you need to access Sierra Help, send me an e-mail or call me and I’ll send you the link to CSDirect and get you the username and password.

Update 8/2/2016 4:45 pm
III is aware of the issue and is working to resolve it. You can access Sierra Help via CSDirect.  From the CSDirect home page, click on Sierra and then click on SIerra Web  Help.

For CSDirect access and login information go to: https://sps.uakron.edu/sites/UL/depts/es/ulsys/sierra/default.aspx.

Portable Projectors Available to Borrow!

I would like to remind everyone that there are 2 projectors available to check out for library staff and faculty in Bierce 374 (anyone in systems would be happy to show you where they’re located). Both projectors are small which makes them extremely portable and they are also easy to use. The case carrying the projector will have everything needed for set up and the models we have are a Dell M110 and an Optoma PK301.

If you’re interested in using one of these projectors simply go to systems and fill out the check-out sheet. Once you’re done using the projector make sure everything is put back in its case (an inventory is included) and return to systems. If you have any questions about using one of these projectors please let me know.

Sierra: Update 2.0 SP3 to be installed on 1/6/2016

The Sierra application and database servers will be updated to Sierra 2.0 SP3 at 6:00 am on Wednesday January 6,, 2016. Sierra will be down for 45-60 minutes during the update but should be back up and running well before 8:00 am.  Some libraries have reported issues launching the Sierra Desktop App (SDA) after the 2.0 SP 3 update. This is due to those sites using an older method to download and install SDA. This shouldn’t be an issue for most, if not all UL workstations as we’ve been using the new and recommended method of installation for quite a while. Just in case, Michael, Gregg and I will be in by 8 am to handle any Sierra issues.

  • Since the update requires a reboot, you’ll need to open Sierra when you arrive to work on Wednesday.
  • At 8:00 am on January 6th, one of us will make rounds to the Bierce circulation service points, one of us will check in with Science, and the other will monitor Footprints for any reported issues.
  • Please open a Footprints ticket if you are unable to launch Sierra or have any post-update problems or issues.
  • This update includes all Sierra 2.0 SP1, SP2, and SP3 enhancements and also resolves several known issues.
  • This update also introduces new Sierra APIs, including support for read/write APIs.
  • For more details and to see a list of all Sierra 2.0 enhancements, click on the Release 2.0 SP3 link on the Sierra SharePoint.
Categories
Electronic Services

Sierra: Update 1.2.2 installed on 11/11/2014

The Sierra application and database servers were updated to Sierra 1.2.2 (1.2.2_6) on appx 2:30 am on Tuesday, November 11, 2014.

This update resolves several reported known issues.

For more details, click on the Release 1.2.2 link on the Sierra SharePoint