EBSCO Support reports that some customers are receiving a 404 error when accessing EBSCOhost resources. EBSCO engineering teams are working on the issue and EBSCO Support will provide an update when more information is available.
EBSCO Systems Alerts: http://support.ebsco.com/support_news/alerts/
As reported by OhioLINK on 2/26/2015 at 11:39 am
Due to a problem with the full text server, PDF full text links in EBSCO products (individual databases, EDS, etc.) are not working. EBSCO is aware of this problem, has made the resolution a top priority, and is expecting to have these links working again by the end of the day. We will send out another email when the issue has been resolved.
Update #1 – As of 12:00 noon, PDF full texts links in EBSCO appear to be working. No official word from OhioLINK yet.
Update #2 – As of 2:06 pm OhioLINK reported this issue as resolved.
from EBSCO:
Hi everyone,
We want to inform you that later today, November 14, 2014, we will be performing upgrades to the LinkSource and EBSCO A-to-Z service in an effort to alleviate recent system performance issues. The upgrade will result in a brief service outage beginning at approximately 5:00 PM EST (-05:00 GMT). We expect the service to be unavailable for no more than 15 minutes.
Regards,
Leslie
—
Leslie Sierra, MSLIS
Sr. Manager, Product Engagement
EBSCO Information Services
Search-A-Roo and the new A-to-Z eJournal list are now available from the library homepage! Please note that we are still working our way through the various library sites and correcting miscellaneous links that point to the old services.
In preparation for the Discovery service (Search-A-Roo) launch on Saturday, September 28th, Serials Solutions catalog records have been suppressed from the UAL Catalog. We will replace these records with new records in the near future. In the interim, if you need to know if we have access to an ejournal search the A-to-Z list.
On Saturday, Sept 28th we will make the new EBSCO discovery service (Search-A-Roo) available from the library homepage. You will see the search box prominently displayed. It does not replace any of our existing resources, but does provide a way for our patrons to search most of our resources at once.
In conjunction with this, we will also make the switch to the new A-to-Z List for eJournals that we receive as part of the EBSCO discovery service package. This replaces our old A-to-Z.
Finally, as part of this implementation we will temporarily suppress our catalog records for the majority of our ejournals. We will be replacing these records with new records in the near future. In the interim, if you want to know if we have access to an ejournal you simply need to search the A-to-Z list instead of the catalog.
The implementation of this new discovery service is a work in progress, not only for us but for all the OhioLINK libraries that have embarked on this adventure! We appreciate your patience and your feedback as we continue to develop this service.
Our new Discovery Service, tentatively called Search-A-Roo, will be live from our library website on Sept 28th. Our library catalog is included in Search-A-Roo, as well as the OhioLINK catalog and the vast majority of our databases and electronic resources.
Open session for Search-A-Roo are scheduled for today, Sept 24, and Thursday, Sept 26.
See a brief demo of the discovery service and how it works, talk about some of its potentials and limitations, and share your own experiences.
Open Sessions:
Are you curious about how the new Discovery Service works? Do you have questions? Have you already been exploring Search-A-Roo and have feedback that you’d like to share?
Attend one of the upcoming open sessions. See a brief demo of the discovery service and how it works, talk about some of its potentials and limitations, and share your own experiences.
Open Sessions:
You may have been searching our databases this week and noticed a new link called LinkSource. We are currently replacing our old OLinks link resolver with a product from EBSCO called LinkSource. A link resolver helps connect citations from one database with the article’s full text located in another database. To do this it takes information about the citation and tries to match it with the information about our electronic journals (and sometimes other electronic resources) that we maintain in our eJournal A-Z list. Migrating all of our eJournal information from our current A-Z list to a new product, also from EBSCO, is part of this project as well. Ultimately all of this work is important in setting the stage for the new Discovery Service, which we expect to launch publicly in late September.
As we move through this project you may see different links, such as LinkSource, presented as part of your database search results. There may also be some glitches in linking from a citation in one database to the full text in another while we work on improving the system, and we appreciate your patience with this process. If you have any serious problems to report please do so through the Footprints system so that we can track them properly.