Author: Anthony Colucci

Akron Law has a Confidential Sounding Board available to you!

Prof. Kani Harvey Hightower serves as a sounding board for you to confidentially discuss any issues you may have, positive or negative, personal or otherwise. She is happy to point you in the right direction, or simply lend an ear!

Sounding Board office hours are Wednesdays from 12:30 – 3:30 and 6:15 – 7:45 in room 232 (upper level of the atrium). You can also reach Prof. Hightower at khh1@uakron.edu, or at the new Confidential Sounding Board hotline: 330-972-5345. This number will reach Prof. Hightower at any time, and if she is unavailable to answer, please leave a message so that she can return your call as soon as she is able.

 

The University’s technology network is stable and functioning as it should. We have been able to fix issues and stabilize the technology, including the wired and wireless networks and Springboard.

Given the complexity of our computing environment, it is possible that problems could linger. If you encounter any issues while using the University’s technology, please contact the Support Center at ext. 6888 as soon as possible.

You also can follow our technology services on the IT Status Page.

Your concerns with the state of technology at The University of Akron are concerns we share. When problems occur, we work as quickly and as long as necessary to find and fix the problem.

Network connection and performance issues have been particularly frustrating for us.
We have:

• Brought Cisco engineers to campus to help us diagnose their system.
• Modified the firewall to better ensure easy connection.
• Replaced a defective network component to improve network performance across campus.

Springboard problems, while not related to the network issues, are something else we’re working on. The connection and stability problems did not originate with the University and required the vendor, Desire2Learn, to provide a fix. That fix has been applied and we’re monitoring Springboard to ensure it worked.

There may be some problems that linger; please continue to contact the Support Center at ext. 6888 with any issues, questions, or concerns. As soon as we are aware of a problem, we will move immediately to address it. If you are not satisfied with the resolutions we put in place, please feel free to contact me at jsage@uakron.edu.

You also can follow our technology services on the IT Status Page.

I personally apologize for the less than acceptable service level,

Jim Sage, VP Information Technology Services/CIO

From the University’s “ZipMail: eNEWS for students”:

Wireless connections have improved, thanks to changes made to the underlying hardware and software. However, some users continue to see some lingering problems, such as difficulties connecting to the network, dropped connections and slow speeds.

We need your help to find and fix these issues. When you experience problems, contact the Support Center immediately at 330-972-6888. The best time to call is when you are experiencing the problem. It will help us identify the location, the hardware, the time of day and other factors that will help us track down the problem.

With your help, we can continue to improve the network. Contact the Support Center at 330-972-6888.