Desire2Learn has installed the necessary fix to correct the errors experienced while attempting to import Grades. If any instructors continue to experience issues while importing Grades, please notify the ZipSupport Center at 330.972.6888 or by email at support@uakron.edu. Thank you for your patience, and a big thank you to the instructors who were able to help us identify the problem.
The networking group needs to take down a piece of equipment for maintenance on Sunday morning during the downtime window at 7:00 AM.
This will temporarily disable access to the internet. Traffic between networks and servers on campus should not be impacted. Users from home may not be able to access Springboard during this time. The outage is expected to last about 15 minutes.
We have received reports from many instructors who are receiving an Internal 500 error when attempting to import Grades into their Springboard courses. We are actively working with Desire2Learn to determine the cause of the problem and implement a solution. We sincerely apologize for any inconvenience this may have caused.
Are you new to teaching with Springboard? We can help!
Software Training Services offers training on many aspects of Springboard, including uploading Content, creating Dropbox, managing Grades, and more! To sign up for a training session, navigate to http://www.uakron.edu/seminars. If you have any questions, please contact Al Herbert (herbert@uakron.edu).