After working extensively with Desire2Learn, we have identified and corrected the issue with combined courses also appearing individually. The cause of the problem was a setting in the PeopleSoft integration process that was configured incorrectly.
If you continue to see any of your combined courses listed individually on your Springboard homepage, please contact the ZipSupport Center at 330.972.6888 or by email at support@uakron.edu. Thank you for your patience!
Several instructors have reported that combined courses in Springboard are now also displaying individually on their Springboard homepage. We are currently working with Desire2Learn to determine the cause of the issue and correct it. We apologize for any inconvenience this may cause.
Please note: If the individual course sections were active before they were combined, they are now active and visible to students. We strongly recommend that you deactivate the individual sections to prevent confusion.
Desire2Learn has installed the necessary fix to correct the errors experienced while attempting to import Grades. If any instructors continue to experience issues while importing Grades, please notify the ZipSupport Center at 330.972.6888 or by email at support@uakron.edu. Thank you for your patience, and a big thank you to the instructors who were able to help us identify the problem.
We have received reports from many instructors who are receiving an Internal 500 error when attempting to import Grades into their Springboard courses. We are actively working with Desire2Learn to determine the cause of the problem and implement a solution. We sincerely apologize for any inconvenience this may have caused.
Are you new to teaching with Springboard? We can help!
Software Training Services offers training on many aspects of Springboard, including uploading Content, creating Dropbox, managing Grades, and more! To sign up for a training session, navigate to http://www.uakron.edu/seminars. If you have any questions, please contact Al Herbert (herbert@uakron.edu).
ITS has completed the required maintenance of the Springboard servers. The new file storage has been installed and is working properly. If you experience any technical issues following the maintenance, please contact the ZipSupport Center at 330.972.6888 or by email at support@uakron.edu. Again, we thank you for your patience and we apologize for any inconvenience this has caused.
ITS has completed the required maintenance of the Springboard servers. The hardware issues have been identified and resolved. If you experience any technical issues following the maintenance, please contact the ZipSupport Center at 330.972.6888 or by email at support@uakron.edu. Again, we thank you for your patience and we apologize for any inconvenience this has caused.
The critical maintenance on the Springboard! servers has been successfully completed. If you experience any technical issues with Springboard! following the maintenance, please contact the ZipSupport Center at 330.972.6888 or by email at support@uakron.edu. Again, we apologize for any inconvenience this outage may have caused, and we thank you for your patience.
Springboard will be unavailable Wednesday morning, December 16, 2009 as we upgrade to the newest version of the Learning Management System. In preparation for this, we recommend that you Export your Gradebook data to an alternate location after you finalize your calculations. Instructional Services anticipates the system will be offline from 7 a.m. to 11 a.m. on December 16. We certainly apologize in advance if anyone is inconvenienced. If you have questions or concerns, please e-mail Wendy Lampner at wlampner@uakron.edu.